Shipping policy

Foxy Jockey Shipping Policy

Last updated: [27/09/25]

At Foxy Jockey, we're committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand how we process and ship your purchases.

1. Order Processing Time

  • Orders are processed within 24hrs after payment is confirmed. If your order is placed before midday, we will dispatch your order the same day.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer both domestic and international shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping (UK)

Shipping Method Estimated Delivery Time Cost
Standard 2–4 business days Calculated at checkout  
Express 1–2 business days
 Calculated at checkout
Royal Mail Tracked 1–2 business days Calculated at checkout

International Shipping

  • Delivery times vary by destination but typically range from 7–21 business days.

  • Customs, duties, and taxes may apply and are the responsibility of the customer.

  • Shipping rates are calculated at checkout based on location and package weight.

3. Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to follow your shipment. Please allow 24–48 hours for tracking information to become available.

4. Shipping Delays

While we do our best to ensure timely deliveries, shipping delays may occur due to:

  • High order volumes

  • Carrier delays

  • Weather conditions

  • Customs processing (international orders)

We appreciate your patience and will assist with any issues to the best of our ability.

5. Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us at info@foxyjockey.co.uk within 7 days of delivery.

  • Provide your order number and any relevant photos or tracking information.

  • We’ll work with the carrier to resolve the issue and offer a replacement or refund when appropriate.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

  • Some items may have specific shipping restrictions due to size, weight, or destination